Reimage Review

Executive summary 

A robust and reliable tool to catch viruses, repair, and clean up your PC, Reimage won’t win any awards for design, but it will likely save you a costly trip to a computer repair shop when things go wrong.

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Reimage Highlights 

  • Extremely effective at fixing installation issue
  • World leading system repair solution
  • Leaves your PC super speedy and far less prone to crashes

Pros

  • Excellent malware detection, backed by Avira technology
  • Super easy to install and use
  • Full scan in as little as 5 minutes

Cons

  • Requires a working internet connection to run
  • Customer support is hard to find
  • Heavily scaled back offering for Mac

Features

Reimage has the simplest proposition of just about any leading AV company in the market.

For $69.95 per year (plus $30 for each additional device), It scans your PC, identifies viruses, spyware, malware and any issues that have cropped up during application installation, and fixes them.

It also scans your hard drive and analyzes where the problems are cropping up that are routinely slowing you down – memory shortages, damaged files, programs that repeatedly cause crashes, etc. – and delivers a report telling you what to do next. 

And that’s it. No frills. No perks. Just a service designed to save you a trip to the technician.

Ease of Use

Above all else, Reimage is a functional, practical, unpretentious piece of software and its dashboard reflects that. It’s certainly not the most aesthetically pleasing interface on the market, but it’s extremely easy to install, use and understand.

A full scan of your PC will take about 5 minutes, with results presented graphically using sliding scales to help you visualize how serious any particular threat or weakness is. Hardware scans and analysis are similarly presented in clear, jargon-free, accessible language. It might look like something designed by a back-end tech team, but Reimage gets that its user base is a non-specialist consumer one. You won’t be overwhelmed with information you don’t know how to use.

After the scan, all that remains is to punch in your license key, hit repair – and let the software do its magic.

Performance

Here’s where Reimage really shines. It might focus on one core task, but it does that task incredibly well. So well, in fact, that PC World has called it a “miracle” product in the past!

Once you’ve successfully run a scan-and-repair on your PC, you can be pretty well assured that it will be a lean, mean, virus-free machine, running much faster and crashing far less frequently. 

But there is a catch. To work, Reimage needs to be connected to the internet. Given how many DNS Hijacking tools and other types of malware work specifically by blocking or rerouting your access to the web, if you’re unlucky enough to be hit by something like this, the software might struggle to work for you. But for all other day-to-day problems, particularly PC performance-related issues, it works like a dream.

Customer Support

While performance is strong, Reimage is weaker when it comes to support. It claims to offer 24/7 support, but it certainly isn’t easy to track this down on their website.

Yes, there is a wealth of information on the website itself, including answers to frequently asked questions and a bank of tips and video tutorials to improve your PC security. But its “support” page is set-up to make contacting an actual agent, or sourcing contact details, as tricky as possible.

Only if you are unable to find an answer to your query by searching their database are you given an email address to contact – there’s no phone support or live chat available. Not great when you’re having a crisis, or if you need to call because your internet connection has been compromised by a virus!

Value for Money 

Compared to the sheer scope of features offered by others in the field, paying $69.95 per year for such a streamlined product can seem a little steep. That said, it’s a product that you really can depend on, and if that saves you an expensive trip to the computer repair shop in town, or even frees up the hour a day you currently lose to your underperforming PC, that’s more than worth the price tag. 

Conclusion 

Beyond its core functions, Reimage doesn’t go in for any fancy features. It doesn’t claim to be, like so many of its competitors, a complete internet security package. It doesn’t provide firewalls or device tracking or anything like that. But what it does do, extremely well, is exactly what it sets out to do: clean up your PC and fix where things have gone wrong. And when it comes down to it, this is precisely what most users actually need. 

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